By Shannan Friedman
November 24, 2009 at 11:32 AM
As we all improve our customer service, we found the following white paper extremely helpful for those providing Technical Support to their customers:
|
|
|
The Ten Worst Practices for Technical Support Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how these worst practices can creep into your contact center, and new ways in which to deal with them.
|
| |
Article Filed Under:
Deck Me,
Fax over IP Connector,
Guest Geek,
Microsoft Dynamics NAV,
SalesLogix,
SalesLogix News,
Virtual Blogger,
Zetadocs,
Zetadocs for GP,
Zetadocs for Microsoft Dynamics NAV,
Zetadocs for Sage SalesLogix,
Zetafax,
Zetafax Duo,
Zetafax FaxBroadcast
By Shannan Friedman
November 24, 2009 at 11:11 AM
With this course, end users will learn how to send out Business PDFs via email and/or fax and understand the productivity gains using Zetadocs can bring. End users will also learn how Zetadocs can be used alongside other applications to enhance communications with their customers and suppliers.
What you will learn:
• Basic Zetadocs client functions
• Creating and using Zetadocs Accessories
• Zetadocs Embedded commands and Mail Merge
Date: December 8, 2010 Time: 2:00 PM - 2:45 PM EST
Register Here
By Shannan Friedman
November 06, 2009 at 10:27 AM
Join Dialogic and ESTOS GmbH on Thursday, November 12th for an update on our gateways.
Dialogicwill present:(45 minutes)
- Dialogic® Media Gateway Product Updates
- Case Study Example
- Dialogic FY10
Offers and Programs
ESTOS GmbH will discuss their Call Control Gateway: (45 minutes)
- Functional delivery (use case examples)
- Technical delivery (deployment examples)
- Business delivery (pricing and fulfillment examples)
Presenters:
- Bud Walder, Product Marketing Manager for Dialogic® Media Gateway Series
- Vince Connors, Dialogic® Media Gateway Series Product Line Manager
- Ulrich R. Eisenschmid, ESTOS GmbH, International Sales Manager
Date: Thursday, November 12, 2009
Time: 11 AM - 12:30 PM ET
Register Now!
Article Filed Under:
Deck Me,
Fax over IP Connector,
Guest Geek,
Microsoft Dynamics NAV,
NAV News,
SalesLogix,
SalesLogix News,
Virtual Blogger,
Zetadocs,
Zetadocs for GP,
Zetadocs for Microsoft Dynamics NAV,
Zetadocs for Sage SalesLogix,
Zetafax,
Zetafax Duo,
Zetafax FaxBroadcast
By Shannan Friedman
November 06, 2009 at 10:26 AM
3 FREE Downloads from Microsoft
Are you ready to upgrade your customers to the latest Microsoft platforms? MCPMag.com provided us with the Free Trial offer from Microsoft for Windows 7, Windows Server 2008 R2 and Exchange Server 2010. Demo the latest features with a FREE trial.
Article Filed Under:
Deck Me,
Fax over IP Connector,
Guest Geek,
Microsoft Dynamics NAV,
NAV News,
SalesLogix,
SalesLogix News,
Virtual Blogger,
Zetadocs,
Zetadocs for GP,
Zetadocs for Microsoft Dynamics NAV,
Zetadocs for Sage SalesLogix,
Zetafax,
Zetafax Duo,
Zetafax FaxBroadcast
By Shannan Friedman
November 06, 2009 at 10:25 AM
Strategic IT Planning & Governance
Download the ideal tool for mapping out your 2010 strategic IT plan. Use this guide — along with the more than 60 templates included — to ensure the overall success of your entire IT department.
Article Filed Under:
Deck Me,
Fax over IP Connector,
Guest Geek,
Microsoft Dynamics NAV,
NAV News,
SalesLogix,
SalesLogix News,
Virtual Blogger,
Zetadocs,
Zetadocs for GP,
Zetadocs for Microsoft Dynamics NAV,
Zetadocs for Sage SalesLogix,
Zetafax,
Zetafax Duo,
Zetafax FaxBroadcast
By Shannan Friedman
November 06, 2009 at 10:22 AM
"My sales team's funnels are so full we couldn't possibly handle more leads."
That's just not something we hear from sales managers these days. The reality for most is that sales reps need some help when it comes to keeping a steady flow of new business coming in to the organization.
The question is, why is prospecting so hard? Why do so many sales professionals struggle with building new business when they know how critical it is to success?
Inexperienced sales people often fail miserably when prospecting because they simply don’t know the time-tested behaviors that generate results. But even seasoned vets sometimes stop practicing the fundamentals. They gradually fall into bad habits – and then suddenly realize their prospect pipeline is empty and they’re going to miss their sales goals.
That's exactly why we created High-Impact Prospecting for Sales Professionals.
What makes this program so effective is that it's made up of six concise modules (each less than 10 minutes) so your reps can get a quick, highly-potent dose of training and get back to selling.
For more info or to request your copy.
Or call toll-free at 888-761-7294.
Article Filed Under:
Deck Me,
Fax over IP Connector,
Guest Geek,
Microsoft Dynamics NAV,
NAV News,
SalesLogix,
SalesLogix News,
Virtual Blogger,
Zetadocs,
Zetadocs for GP,
Zetadocs for Microsoft Dynamics NAV,
Zetadocs for Sage SalesLogix,
Zetafax,
Zetafax Duo,
Zetafax FaxBroadcast
By Shannan Friedman
October 26, 2009 at 1:07 PM
Check out the latest article from DMNews - iMarketing News Daily. It may help persuade you when you plan your next marketing campaign... Also, if you are interested in creating a campaign for Zetafax, Zetafax Duo, or Zetadocs for Dynamics (GP or NAV), please contact me. I will gladly assist you with any creative or copy you may need.
|

|
E-mail has matured and gained popularity among marketers, but that doesn't necessarily mean that it completely beats out postal mail. Two experts take sides in the debate |
Article Filed Under:
Deck Me,
Fax over IP Connector,
Guest Geek,
Microsoft Dynamics NAV,
NAV News,
SalesLogix,
SalesLogix News,
Virtual Blogger,
Zetadocs,
Zetadocs for GP,
Zetadocs for Microsoft Dynamics NAV,
Zetadocs for Sage SalesLogix,
Zetafax,
Zetafax Duo,
Zetafax FaxBroadcast